Amazing customer service. Jamall Thompson was my sales person and he did a wonderful job helping me through the process in getting my dream car.

Read at DealerRater

Excellent service

I bought my car in for the 10K service. James’s and his team kept me updated every step of the way, explained the service clearly. Great customer service from start to finish.

Nicolas was very friendly and helpful and my vehicle inspection was completed quickly. I was very satisfied with the service

Excellent service, wonderful staff, super helpful. Highly, highly recommend. Even cleaned out my car after service was complete.

Outstanding service from start to finish! The entire experience was smooth, professional, and exceptional. James, my service advisor, was fantastic to work with. He was courteous, knowledgeable, attentive, and kept me informed throughout the entire process. He made sure everything was handled properly and went above and beyond to make sure I was satisfied. It's refreshing to receive this level of customer service. James is a true asset to the Lexus team, and his professionalism and attention to detail made all the difference. I highly recommend this Lexus service department. Thank you, James, for an excellent experience! I will ... Read More

Full review text opened.

Google - Nov 11, 2026

Outstanding service from start to finish! The entire experience was smooth, professional, and exceptional. James, my service advisor, was fantastic to work with. He was courteous, knowledgeable, attentive, and kept me informed throughout the entire process. He made sure everything was handled properly and went above and beyond to make sure I was satisfied. It's refreshing to receive this level of customer service. James is a true asset to the Lexus team, and his professionalism and attention to detail made all the difference. I highly recommend this Lexus service department. Thank you, James, for an excellent experience! I will definitely be back.

Professional and friendly staff.

Fast and friendly service for regular maintenance of my car. No complaints at all.

Seamless straightforward experience.

Five star dealership. Professional from top to bottom. If you’re in the NY area and you’re looking for a Lexus go to New Country Lexus of Great Neck and ask for Rob Moskowitz. The man’s a breath of fresh air…he’s straightforward and honest without all the salesmen BS.

Incredible experience with this dealership. Rob was a pleasure to work with. No games, no BS. I got an awesome deal and was treated with respect from beginning to end. Would HIGHLY recommend Rob and New Country Lexus of Great Neck.

great experience

My first visit to the Lexus service department in Great Neck was great! I arrived early for my 5,000-mile service, was greeted right away, and Nicholas got me in and out in under an hour. I was done by my original appointment time! I also appreciated the video they texted me showing my tire tread and brake pads and confirming everything was in good shape. Thanks, Nicholas and Lexus of Great Neck! See you at 10,000 miles!

Great communication and excellent work

The service representative, Matt was very professional and efficient. He assisted with a warranty issue that had to be approved by Lexus corporate.

Jason lee is a fantastic salesman. Very nice person

Great place. Thank you, Mohammad, for your services and quick response.

Very happy with my salesman JAY. I wish the dealership was closer but it was worth the trip from out east.

We have not received car yet with my license issue. But so far so good. We scheduled a rest drive for the vehicle with Mohammad, and he helped a lot to complete the process. We enjoyed purchasing here. I would recommend him. He would bring my new car coming week I can't wait to complete the process. I live Edgewater NJ, but he will bring all the way from long Island.

Top notch service department. I was well taken care of as if I had the newest car in the dealership (it’s 21 yo). Matt communicated everything that should be done with no pressure and worked with me to get the things I wanted to get done. They also provided a loaner.

Service was excellent

Had a great experience well taking care of by the staff

Rob and Neil are cool dudes

(Translated by Google) The waiting time was still a bit long even with an appointment. The tire puncture and the tire rim insurance for replacement were inconsistent with what the salesperson promised when I bought the car. (Original) 有预约等待时间还是有点长，轮胎扎钉子了使用轮胎钢圈险更换轮胎和买车时销售承诺的不一致

Jamal Thomson made the buying experience simple and painless. I would recommend him to anyone looking for a new car.

Read at DealerRater

Very professional service. The video of the car during the maintenance process, shared by the technician, is a welcome assurance approach for the customer.

Great service, communication and timeliness. Ty

I had a wonderful experience at New Country Lexus of Great Neck, thanks to James! I dropped off my Lexus LX for service, and James took excellent care of me throughout the entire process. He was professional, courteous, attentive, and made sure everything went smoothly. His customer service was outstanding, and I truly appreciate the attention and care he provided. Thank you, James, for making the experience so pleasant! You are a great asset to the New Country Lexus team. Highly recommend!

Loved the shopping experience. I was originally unsure because the vehicle costed more than a different one at another dealership with less mileage but Mohammed and his service won me over. He went above and beyond, was honest and straightforward throughout and helped me hit my timelines and price seamlessly, even when I ran into insurance issues. Meanwhile the other dealership was lying to get me into the dealership and then bait and switching me and making me sit there and negotiate with them for 2 hours and even longer for financing even though I already had an agreed upon price ... Read More

Full review text opened.

Google - Nov 1, 2026

Loved the shopping experience. I was originally unsure because the vehicle costed more than a different one at another dealership with less mileage but Mohammed and his service won me over. He went above and beyond, was honest and straightforward throughout and helped me hit my timelines and price seamlessly, even when I ran into insurance issues. Meanwhile the other dealership was lying to get me into the dealership and then bait and switching me and making me sit there and negotiate with them for 2 hours and even longer for financing even though I already had an agreed upon price in writing. I could not recommend new country lexus and Mohammed more - im still in disbelief he actually managed to get me in dealership and out with the car in an hour. They also have fantastic snacks in the waiting room!!

Excellent service. Professional staff. Helpful reminders when service is needed. Even provides a loaner car when your own car is in for service. Couldn’t be better!

Came in to replace the battery. The job was fine, but the wait was a bit too long for such a simple job. Also, $99 for labor seems a bit high, too.

Just bought my TX350 from them and transactions was flawless. Very professional and special thanks to Jay.

Great inventory! Good peice/quality relation

Bought a Lexus IS 350 F sport and Jay was a wonderful person to work with ,he did his best to get us the car loan which it was a gift for my wife and they even put bow over the car so when she walked in she saw it was for her, but over all from the finance mangers to the sales rep Jay thank you all for the help an I will be shopping here again for my next Lexus for me

Professional work, Friendly Service! 👍

Great Service, very comfortable interior, great people to talk too and easy to get to.

Read at DealerRater

I had a great experience purchasing my new RX 350h at Lexus of Great Neck! Mohammad Barkat made the process easy and comfortable from start to finish. He took the time to answer my questions, explain everything clearly, and make sure I felt good about my decision without any pressure. I’m very happy with my new Lexus and truly appreciate Mohammad’s help throughout the process. I would gladly recommend him to my family and friends. If you’re considering a Lexus, ask for Mohammad Barkat. You’ll be in good hands!

Read at DealerRater

Jamall was amazing and so down to earth. Communication and attitude was top tier. Will be buying all new Lexus and used vehicles if available.

Read at DealerRater

This review is for service department. Horrible experience. I went in for an oil change and first inspection on a leased vehicle. They text me an 1.5 into it saying that the car would be ready soon. I have to chase them for the next 1.5 hours to get the car, as they kept saying it will be ready in 15 minutes. When I get the car back, I get zero communication, just asked to sign and go basically. Zero communication about what was done to the car, what the multipoint inspection found, nothing, they didn't care nor want me there. If ... Read More

Full review text opened.

DealerRater - Sep 29, 2026

This review is for service department. Horrible experience. I went in for an oil change and first inspection on a leased vehicle. They text me an 1.5 into it saying that the car would be ready soon. I have to chase them for the next 1.5 hours to get the car, as they kept saying it will be ready in 15 minutes. When I get the car back, I get zero communication, just asked to sign and go basically. Zero communication about what was done to the car, what the multipoint inspection found, nothing, they didn't care nor want me there. If you can, stay away. I tried communicating in person, always feeling like I am bothering the service advisors. They are supposed to send a video of the work that was done to the car with the technician explaining the work and findings, which was not done. All I got was requests for review. ZERO COMMUNICATION ABOUT THE CAR, THE ONLY COMMUNICATION IS ABOUT 4 TEXT MESSAGES AFTER ASKING TO LEAVE THEM A GOOD REVIEW. HORRIBLE, HORRIBLE EXPERIENCE.

Read at DealerRater

I had a great experience working with Mohammad at New Country Lexus of Great Neck. From the beginning, he was responsive, professional, and easy to work with. He answered all of my questions throughout the process, kept me updated, and made buying the car from out of state much easier than I expected. What I appreciated most was that Mohammad never made the process feel rushed or complicated. He was always available when I needed something and followed through on everything we discussed. Even after the deal was finalized, he continued making sure everything was handled properly before the car ... Read More

Full review text opened.

DealerRater - Sep 25, 2026

I had a great experience working with Mohammad at New Country Lexus of Great Neck. From the beginning, he was responsive, professional, and easy to work with. He answered all of my questions throughout the process, kept me updated, and made buying the car from out of state much easier than I expected. What I appreciated most was that Mohammad never made the process feel rushed or complicated. He was always available when I needed something and followed through on everything we discussed. Even after the deal was finalized, he continued making sure everything was handled properly before the car was picked up. I’m extremely happy with my purchase and with the level of service Mohammad provided. I would absolutely recommend him to anyone looking for a straightforward, knowledgeable, and dependable salesperson at New Country Lexus of Great Neck. Thank you again, Mohammad, for making the entire experience a positive one.

Read at DealerRater

I was interested in their Lexus RX350, which was advertised as L/certified on their website. After I called, I texted and asked for documents (including the L/Certified report) to move forward. Unfortunately, it turned out the car was not certified. It is disappointing that such a highly rated dealership would advertise misleading information and list the car with misleading title “L/CERTIFIED 2024 LEXUS RX 350” when it is not. I spent several hours researching this vehicle because I believed it was L/Certified, only to find out it wasn't. Very disappointing experience

We inquired about a CPO RX they had for sale. We live in Massachusetts and were perfectly happy to drive to New York and pick the vehicle up ourselves. We were initially told that, as a dealer group policy, New Country Lexus had to handle the tax/title/registration on our behalf and that the fee would be $500 on top of the sticker price of the car, which we were happy to pay. That $500 subsequently became $1295, non-negotiable, and we were told we could not pick up the vehicle at the dealership after purchasing it unless we had it towed out ... Read More

Full review text opened.

Google - Sep 10, 2026

We inquired about a CPO RX they had for sale. We live in Massachusetts and were perfectly happy to drive to New York and pick the vehicle up ourselves. We were initially told that, as a dealer group policy, New Country Lexus had to handle the tax/title/registration on our behalf and that the fee would be $500 on top of the sticker price of the car, which we were happy to pay. That $500 subsequently became $1295, non-negotiable, and we were told we could not pick up the vehicle at the dealership after purchasing it unless we had it towed out on a flatbed. We were instead expected to drive roughly halfway there to meet their registration runner at the MA RMV location closest to them, not us. When we asked whether they could honor the original $500 quote or otherwise reduce the $1295, allow us to pick up the vehicle ourselves, or come up with some other reasonable compromise, the answer was no across the board. Policies aside - when you give someone incorrect information, you should be willing to own that. Instead, from the top down, we found zero willingness to meet us halfway on the original quote, zero flexibility in the process, and zero effort to find another solution. I understand that used vehicles sell quickly and that they are under no obligation to negotiate, but that is not the issue. The problem was the complete lack of flexibility or willingness to earn our business, particularly after we had already been quoted a substantially lower fee and were ready to purchase the vehicle immediately with cash. This was incredibly off-putting and very uncharacteristic of the Lexus buying experience I have had elsewhere. I’ve lived all over the country, and this would have been my sixth Lexus. We weren’t asking for anything unreasonable. All we did was ask the dealership to either honor the quote we were given or make some reasonable effort to work with us to find a happy medium. Instead, the experience left us with the impression that because we were out-of-state customers, there was no interest in accommodating us. Whether intentional or not, that was the taste this process left. Another Lexus dealer even further from us in Pennsylvania was happy to work with us, and they earned our business instead. I am posting this so other prospective out-of-state buyers researching New Country Lexus know exactly what our experience was. This is not an exaggeration. I would caution anyone out-of-state against buying a car here unless you want to experience similar treatment.

Not happy at all with the customer service, Nick the general manager, the salesman Jay , the finance manager. People without word, can’t trust in them. Too many bad experiences to mention about them, there’s not enough space. It really doesn’t represent a Lexus dealership experience. Worst dealership experience in my 51 yrs old.

My car was towed there because of a blown tire due to a pothole. This dealership was not my regular dealership, but the closest to where I encountered the pothole. Lexus provides free towing & I had a free tire policy. Of course at service, they told me I needed a wheel alignment. I agreed to this. After waiting in a customer lounge for 3 & 1/2 hours, I went to request my car & was told that they could not do the wheel alignment since the frame was distorted. Then they insisted that I pay the $217 for the wheel alignment in ... Read More

Full review text opened.

Google - Sep 3, 2026

My car was towed there because of a blown tire due to a pothole. This dealership was not my regular dealership, but the closest to where I encountered the pothole. Lexus provides free towing & I had a free tire policy. Of course at service, they told me I needed a wheel alignment. I agreed to this. After waiting in a customer lounge for 3 & 1/2 hours, I went to request my car & was told that they could not do the wheel alignment since the frame was distorted. Then they insisted that I pay the $217 for the wheel alignment in order to get my car released. I assume they run this scam often on customers.

Very poor is my rating. BUYER BEWARE! The business manager and sales person seemed to be trying to over charge us by exactly $2000 after we made a deal. We had a quote in writing and in an email correspondence to lease a car with a vehicle price of $65000. And an amount due at signing that was to include first months payment, DMV charge and other fees. We were then given a lease document to sign which had the vehicle price at $66,128 and the first months payment of $797 (which was erroneous because it was based on the higher vehicle price) and ... Read More

Full review text opened.

Google - Sep 1, 2026

Very poor is my rating. BUYER BEWARE! The business manager and sales person seemed to be trying to over charge us by exactly $2000 after we made a deal. We had a quote in writing and in an email correspondence to lease a car with a vehicle price of $65000. And an amount due at signing that was to include first months payment, DMV charge and other fees. We were then given a lease document to sign which had the vehicle price at $66,128 and the first months payment of $797 (which was erroneous because it was based on the higher vehicle price) and the DMV fee were added in twice. So here's the math: $66,128 -65,000 =$1,128.00 + 797 + 75 =$2,000.00. When we questioned the numbers, the business manager tried to confuse us and rush us through the signing. When pressed he called in the sales rep and told him to "stay close". The part that was really deceptive and meant to confuse the consumer was in the initial written document that the sales rep sent us. It showed a vehicle price of $65000 but a monthly payment of $797 that was based on the higher vehicle price of $66,128. That way in all the hurried confusion of signing docs, the consumer would remember the monthly payment they were quoted and wouldn't question the corresponding vehicle price. And of course the double charge of the first months payment and DMV fee could be easily be overlooked and explained away as a miscommunication because the sales person didn't total up the cost sheet. It's a nice round number- $2,000 - the overcharge -!that can be easily overlooked amid the flurry of documents, chitchat and excitement of getting a new car. It's also amazing that the "error" was in favor of the dealership. My advice, work with another dealership. And in any case, take your time and review the numbers before signing. I'm glad I did.

I bought an nx 450h - I love the car. However, the service I received was less than acceptable. 1) I had made an appt to buy the car. The sales person forgot or didnt follow up again to be sure. Car was not ready. 2) it took 5 hours to buy the car (part of it was insurance issues, but mostly unprepared paperwork etc. 3) I asked if i could take my parking sticker off my trade-in. I was refused. 4) I asked if 4 “clean car” bumper stickers could be removed. Not only was this not done, when I had it done myself at ... Read More

Full review text opened.

Google - Aug 31, 2026

I bought an nx 450h - I love the car. However, the service I received was less than acceptable. 1) I had made an appt to buy the car. The sales person forgot or didnt follow up again to be sure. Car was not ready. 2) it took 5 hours to buy the car (part of it was insurance issues, but mostly unprepared paperwork etc. 3) I asked if i could take my parking sticker off my trade-in. I was refused. 4) I asked if 4 “clean car” bumper stickers could be removed. Not only was this not done, when I had it done myself at a local garage, there were 2 large scratches underneath where the stickers were. 5) My car is a plug-in hybrid. The car did not have the charger pack that it was supposed to. I called, emailed, texted many times to my sales person, parts dept etc. They initially said it accidentally got sent to the wrong client, ordered a new one, etc. It took about 4 weeks to finally receive the charger. Bottom line, I did speak to the business manager and he apologized for issues, but overall I was very disappointed with the service I received. Thankfully, it is a great car.

Jamall Thomson was very courteous, professional and overall pleasant to deal with. My overall experience was very good.

Read at DealerRater

My trade-in car was given an inflated value during negotiations. At the time of purchased, it was explained to me that the value included savings in taxes which was not my understanding at all. This surprised discovery at the very last minute was quite upsetting. This showed a lack of honesty and transparency. I was fuming during the rest of the signing that I turned down all additional coverage purchases. Glad that I did.

This is specifically for their Service Center. Warning they are a sales shop that happens to provide service. Beware of the "service advisors" They will recommend unnecessary repairs that do not follow the Lexus service guidelines, such as fluid changes, tire changes, brake changes, wiper changes. Etc.

Spoke with Rob about an is 500 used. He didn't really care or want to negotiate about a vehicle that's obviously over priced. Understanding that supply is low, there are still alot negatives on their vehicle. Just was spoken over. Kind of reminds me that you never really get a deal when dealing with dealerships. Ill drive to Virginia then. Thank yall.

Matt is truly exceptional. My car was stolen and Matt made sure to take care of me and my baby and ensure the work was up to par. Additionally my rental ran out with my insurance and he managed to get me a loaner so I wouldn’t be left carless. To say that Matt and the team did well by my side is an understatement. The treatment I’ve gotten from them from my first car purchase back in 2021 to now is EXCEPTIONAL. Thank you Matt and team. I truly appreciate you.

Read at DealerRater

After searching for a month and interacting with numerous Lexus dealerships characterized by high-pressure and deceptive tactics in both New York and New Jersey, New Country Lexus of Great Neck was a breath of fresh air. Mohammed Barkat stood out and was a welcome reprieve from an exhausting search that had previously left us deeply disappointed by sales tactics lacking transparency and integrity. Mohammed reached out immediately and engaged openly around my requests and concerns for a fair deal. He was informative, respectful, and patient, all before I even set foot in the dealership. In fact, we negotiated the deal ... Read More

Full review text opened.

DealerRater - Jul 3, 2026

After searching for a month and interacting with numerous Lexus dealerships characterized by high-pressure and deceptive tactics in both New York and New Jersey, New Country Lexus of Great Neck was a breath of fresh air. Mohammed Barkat stood out and was a welcome reprieve from an exhausting search that had previously left us deeply disappointed by sales tactics lacking transparency and integrity. Mohammed reached out immediately and engaged openly around my requests and concerns for a fair deal. He was informative, respectful, and patient, all before I even set foot in the dealership. In fact, we negotiated the deal entirely over the phone, via email, and text. He provided upfront access to the dealer invoice with all fees clearly delineated, and every single detail remained exactly the same once we met in person to complete the sale. Edgar from the tech department added to this seamless experience by reviewing much of the Lexus technology, allowing me to enjoy my new NX 350 Premium on the way home. It was clear that the team here truly cares about the customer experience. I couldn't be happier with my purchase and highly recommend Mohammed, Edgar, and the rest of the team!

Read at DealerRater

We were very disappointed about the unprofessionalism we experienced. We spent over four hours due to paperwork which the financing team could have solved the minute they were told that the said documents they wanted cannot be completed before 48 hours of when the request was made. I felt like they knew we could not complete any transaction but still had us making numerous phone calls for this document. Then to be told after the four and a half hours we cannot pick up the new vehicle and because we had transferred insurance and plates already we had to get a ... Read More

Full review text opened.

Google - Jun 28, 2026

We were very disappointed about the unprofessionalism we experienced. We spent over four hours due to paperwork which the financing team could have solved the minute they were told that the said documents they wanted cannot be completed before 48 hours of when the request was made. I felt like they knew we could not complete any transaction but still had us making numerous phone calls for this document. Then to be told after the four and a half hours we cannot pick up the new vehicle and because we had transferred insurance and plates already we had to get a loner car, but of course we were then told there is no loner which was not true because we ended up getting one. This is not the feed back I had hope to write but unfortunately it was one of the worst experiences I had at a dealership

This dealership does not have True Lexus customer service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and foot. Based on the pattern of pain and numbness, this appears to be seat-related nerve compression rather than general seat comfort preference. I came from a 2018 RX and since then Lexus has redesigned the seat with a shorter seat . Less seat padding and harder bolsters. The symptoms occurred while driving. I came back from a trip from Canada and I was in excruciating pain and had ... Read More

Full review text opened.

DealerRater - Jun 27, 2026

This dealership does not have True Lexus customer service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and foot. Based on the pattern of pain and numbness, this appears to be seat-related nerve compression rather than general seat comfort preference. I came from a 2018 RX and since then Lexus has redesigned the seat with a shorter seat . Less seat padding and harder bolsters. The symptoms occurred while driving. I came back from a trip from Canada and I was in excruciating pain and had treatment with a orthopedic dr and had a month of PT. I did not drive the RX for 4 months after that because I was away and I progressively felt better till I had no pain. May 4th I brought the RX in for its 5,000 mi check and to further my complaint about the seat. I was told that there was no “defect” in the seat and they would send my complaint to another department. The pain was back with driving the RX. On June 8th after not hearing a thing from New Country Lexus I made an appointment with Rally Lexus Glen Cove where I had bought my previous 4 Lexus( I went to New Country Lexus because it was a new dealership closer to my home.). By the end of the day Anthony Piccirillo encouraged me to drive other models, had a trade in worked out and an upgrade to a different RX model with a different seat. So far so good and no pain! I have no kind words for New Country Lexus. This relationship was bad from the day I took possession of the RX and went forward from there! There has been a total lack of customer service. And communication. The above is the cherry on the cake.

Read at DealerRater

"Outstanding service, honest dealer, Jamall Thompson, he ensured I had a smooth process, and exceptional customer care. What impressed me most was the transparency and honesty throughout the process. Every detail was clearly explained, and Jamall worked diligently to ensure I received the best possible deal. The technician sat with me to go over ever part of the car. Jamall even came in on his day off to be with me since he knew this was my first car purchase. The level of customer care did not end when I drove off the lot. Jamall followed up to make ... Read More

Full review text opened.

DealerRater - Jun 20, 2026

"Outstanding service, honest dealer, Jamall Thompson, he ensured I had a smooth process, and exceptional customer care. What impressed me most was the transparency and honesty throughout the process. Every detail was clearly explained, and Jamall worked diligently to ensure I received the best possible deal. The technician sat with me to go over ever part of the car. Jamall even came in on his day off to be with me since he knew this was my first car purchase. The level of customer care did not end when I drove off the lot. Jamall followed up to make sure I was completely satisfied with my purchase and to answer any additional questions I had. I highly recommend this dealership and if possible ask for Jamall Thompson. Thank you Jamall.

Read at DealerRater

This dealership does not have True Lexus customer service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and foot. Based on the pattern of pain and numbness, this appears to be seat-related nerve compression rather than general seat comfort preference. The symptoms occurred while driving. I came back from a trip from Canada and I was in excruciating pain and had treatment with a orthopedic dr and had a month of PT. I did not drive the RX for 4 months after that because I ... Read More

Full review text opened.

Google - Jun 19, 2026

This dealership does not have True Lexus customer service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and foot. Based on the pattern of pain and numbness, this appears to be seat-related nerve compression rather than general seat comfort preference. The symptoms occurred while driving. I came back from a trip from Canada and I was in excruciating pain and had treatment with a orthopedic dr and had a month of PT. I did not drive the RX for 4 months after that because I was away and I progressively felt better till I had no pain. May 4th I brought the RX in for its 5,000 mi check and to further my complaint about the seat. I was told that there was no “defect” in the seat and they would send my complaint to another department. The pain was back with driving the RX. On June 8th after not hearing a thing from New Country Lexus I made an appointment with Rally Lexus Glen Cove where I had bought my previous 4 Lexus( I went to New Country Lexus because it was a new dealership closer to my home.). By the end of the day Anthony Piccirillo encouraged me to drive other models, had a trade in worked out and an upgrade to a different RX model with a different seat. So far so good and no pain! I have no kind words for New Country Lexus. This relationship was bad from the day I took possession of the RX and went forward from there! The above is the cherry on the cake.

I was satisfy with getting the car fix but was extremely dissatisfied with the treatment as it relates to having the shuttle pick up and drop off. I made several calls and was told that they only drop off in a 5 miles radius. I called several times and only receive a response by text. I asked to speak to the Manager and received no return calls.

No good at all Drop the car off 10:30 AM doing absolutely nothing whole day waiting but dealership

The dealership itself was great and I’m happy with the car, but my experience with Calvin Zhu makes me never want to come back. From the very beginning, he came across as arrogant, dismissive, and impatient. As a customer, I have the right to ask questions and fully understand the vehicle before making such a major purchase. However, every time I asked a few questions, he seemed annoyed and unwilling to explain things clearly. He often made me feel like I was wasting his time. Instead of helping me understand the car and making the buying process comfortable, it ... Read More

Full review text opened.

Google - Jun 5, 2026

The dealership itself was great and I’m happy with the car, but my experience with Calvin Zhu makes me never want to come back. From the very beginning, he came across as arrogant, dismissive, and impatient. As a customer, I have the right to ask questions and fully understand the vehicle before making such a major purchase. However, every time I asked a few questions, he seemed annoyed and unwilling to explain things clearly. He often made me feel like I was wasting his time. Instead of helping me understand the car and making the buying process comfortable, it felt like he just wanted me to pay and complete the transaction as quickly as possible. Buying a car should be an enjoyable experience, but this was not. Avoid Calvin Zhu and ask for a different salesperson.

Really Bad service .mechanic broke the engine cover bolt and they told me the can’t put is back.charged me 200$ for oil change and don’t even reset or fix the air pressure in tires

"I am writing to express my strong disappointment with the behavior of two Indian employees in the Luxes service department. I understand that an unscheduled tire change requires a longer wait, but after waiting nearly three hours, I approached them to ask for a time estimate. I explained that if it would take another 2–3 or 5–6 hours, I would need to reschedule for another day due to my afternoon commitments. However, they completely refused to help, didn't even check the system, and simply told me they didn't know.

It is difficult to use touch to lock the car. They did not take care of it. Instead they just change the battery to the key fob. That did not solve the problem.

We purchased ux 300 last week Jamal Thomson helped with the transition he was excellent helping us and explained everything

Read at DealerRater

I bought a Avalon at this here dealership and since I've had it, I'll travel over here to get a oil change. A bit out the way but I'm a loyal guy. Been doing this for few years now. I made a appointment over the phone was told a certain amount and when I get there and they take the car they tell me a different price. I immediately ask why the gentleman tells me that everything is going up that's why. Hey no problem, let me get my vehicle back and that's the story ... Read More

Full review text opened.

Google - May 4, 2026

I bought a Avalon at this here dealership and since I've had it, I'll travel over here to get a oil change. A bit out the way but I'm a loyal guy. Been doing this for few years now. I made a appointment over the phone was told a certain amount and when I get there and they take the car they tell me a different price. I immediately ask why the gentleman tells me that everything is going up that's why. Hey no problem, let me get my vehicle back and that's the story of how I never came back to this dealership.

(Translated by Google) He's not answering my calls. They're putting the old license plates on my new car. (Original) 打电话不接。我新车给我上的是旧牌照

Was asked to get there at 5:30, I arrived at 5:20 a little early. Waited 30 minutes before I was help after being told they would come by soon. Waited another entire hour until I finally was able to pay for my car.

One of the worst experiences that we have ever had. We went in for the oil change yesterday and gotten one of the license plate screws in my tire from the center. I took pictures of the bolts and screws on the floor of the driveway that valet guys drive out your car after the service. The service advisor was so kind and plugged in my tire immediately after he saw it. Unfortunately, the center was about to close so I went in today to speak to the manager of the center. The rep was kind and escorted me to ... Read More

Full review text opened.

DealerRater - Apr 28, 2026

One of the worst experiences that we have ever had. We went in for the oil change yesterday and gotten one of the license plate screws in my tire from the center. I took pictures of the bolts and screws on the floor of the driveway that valet guys drive out your car after the service. The service advisor was so kind and plugged in my tire immediately after he saw it. Unfortunately, the center was about to close so I went in today to speak to the manager of the center. The rep was kind and escorted me to the service manager, Mr Joshi. When I walked in, he didnt even bother look at me and stirred his expresso coffee and asked me " whats going on." When I proceeded to show him pictures of his center and my tire, he was very dismissive like nothing mattered as long as he is drinking his own expresso. When I continued to show the evidence that the license bolt/screw was from there, he disrupted me and said " you are not letting me talk, if you want me to raise my voice , I can get really loud." After seeing his dismissive and violent side, I just walked out and waited patiently for an hour till the managing partner, Mr Buchbinder, came to the office. He listened to my concerns and reviewed the pictures. He did offer me a half off the tire. I already reported this incidence to the corporate along with the pictures. I am sure they have videorecording of my car which had no flat service lights, etc. I went in for a simple oil change and I ended up paying for the new tire and wasted 8:30am to 11 am just sitting around for the manager to come in since the service manager, Mr Joshi, was dismissive and violent towards a customer who has real concern. I already sent the Lexus Corporate the pictures of the bolts/screws around the driveway where the valet guys drive out the cars. The Manager, Mr Buchbnder, was kind and the rest of the sales staff, including Mathew. I would double check your car after you do any services here. For the service Manager, Mr Joshi, to say " you gotta let me talk or I can get really loud and raise my voice." This is not a fish market. This is a car service place where people come to fix their car to drive their children and grandparents. I will follow up with the managing partner as well.

Read at DealerRater

When I purchased my car at this dealership, they were not helpful instructing me on the car's features. Dissatisfied with the sales department. Just took my car in for service. Not impressed with them either. They never called me to tell me the car service was completed. They also didn't solve one of the problems with the car. Overall, would not recommend this dealership.

One of the worst experiences that we have ever had. We went in for the oil change yesterday and gotten one of the license plate screws in my tire from the center. I took pictures of the bolts and screws on the floor of the driveway that valet guys drive out your car after the service. The service advisor was so kind and plugged in my tire immediately after he saw it. Unfortunately, the center was about to close so I went in today to speak to the manager of the center. The rep was kind and escorted me to ... Read More

Full review text opened.

Google - Apr 23, 2026

One of the worst experiences that we have ever had. We went in for the oil change yesterday and gotten one of the license plate screws in my tire from the center. I took pictures of the bolts and screws on the floor of the driveway that valet guys drive out your car after the service. The service advisor was so kind and plugged in my tire immediately after he saw it. Unfortunately, the center was about to close so I went in today to speak to the manager of the center. The rep was kind and escorted me to the service manager, Mr Joshi. When I walked in, he didnt even bother look at me and stirred his expresso coffee and asked me " whats going on." When I proceeded to show him pictures of his center and my tire, he was very dismissive like nothing mattered as long as he is drinking his own expresso. When I continued to show the evidence that the license bolt/screw was from there, he disrupted me and said " you are not letting me talk, if you want me to raise my voice , I can get really loud." After seeing his dismissive and violent side, I just walked out and waited patiently for an hour till the managing partner, Mr Buchbinder, came to the office. He listened to my concerns and reviewed the pictures. He did offer me a half off the tire. I already reported this incidence to the corporate along with the pictures. I am sure they have videorecording of my car which had no flat service lights, etc. I went in for a simple oil change and I ended up paying for the new tire and wasted 8:30am to 11 am just sitting around for the manager to come in since the service manager, Mr Joshi, was dismissive and violent towards a customer who has real concern. I already sent the Lexus Corporate the pictures of the bolts/screws around the driveway where the valet guys drive out the cars. The Manager, Mr Buchbnder, was kind and the rest of the sales staff, including Mathew. I would double check your car after you do any services here. For the service Manager, Mr Joshi, to say " you gotta let me talk or I can get really loud and raise my voice." This is not a fish market. This is a car service place where people come to fix their car to drive their children and grandparents. I will follow up with the managing partner as well.

I had a very disappointing service experience at this dealership. I initially brought my Lexus in to diagnose a check engine light, and the service advisor told me it was an O2 sensor issue and assured me that replacing it would resolve the problem. However, when I picked up my vehicle, the check engine light was still on. I then took my car to another mechanic, who identified misfires in multiple cylinders along with a catalytic converter code—issues that were clearly not addressed. When I returned to the dealership to discuss this, I was told that my bumper damage ... Read More

Full review text opened.

DealerRater - Apr 10, 2026

I had a very disappointing service experience at this dealership. I initially brought my Lexus in to diagnose a check engine light, and the service advisor told me it was an O2 sensor issue and assured me that replacing it would resolve the problem. However, when I picked up my vehicle, the check engine light was still on. I then took my car to another mechanic, who identified misfires in multiple cylinders along with a catalytic converter code—issues that were clearly not addressed. When I returned to the dealership to discuss this, I was told that my bumper damage was somehow related to the check engine light, which made no sense and felt like an excuse rather than a solution. To make matters worse, I have made several attempts to contact the service manager and left multiple messages, but no one has returned my calls. Overall, I am extremely disappointed with the lack of proper diagnosis, accountability, and customer service. Based on my experience, I would not recommend this dealership for service

Read at DealerRater

One star goes to the salesman, Kelvin. He was very patient and made the entire car-buying process very smooth. One star goes to the technicians as well—they were very patient in explaining the vehicle to me. However, I am extremely dissatisfied with the Finance Department, especially Michael Abramov. The price on my contract did not match the MSRP, which caused me to overpay. When I realized this issue and requested a refund for the overcharged amount, Michael failed to refund the tax I had paid. I even reminded him to include the excess tax in the refund, but the ... Read More

Full review text opened.

Google - Apr 7, 2026

One star goes to the salesman, Kelvin. He was very patient and made the entire car-buying process very smooth. One star goes to the technicians as well—they were very patient in explaining the vehicle to me. However, I am extremely dissatisfied with the Finance Department, especially Michael Abramov. The price on my contract did not match the MSRP, which caused me to overpay. When I realized this issue and requested a refund for the overcharged amount, Michael failed to refund the tax I had paid. I even reminded him to include the excess tax in the refund, but the check I received still did not include it. The entire process took over a month.

I bought two new cars here and ran into a issue I expected them to help resolve, but it turns out once the sale is done, they don’t provide much support.

Solid pre-dealership visit experience with our sales person. Very on top of the details. Price offered was competitive. Dealership experience was challenging. 3pm appt to finalize and waited 2 hours beyond our appt time to do so. Noticed deep scratch on final walk around where it was admitted they knew it was there. Given wrong extra key fob upon exit as well. Financing options lacked ethics with no options on term and an above market rate.

Highly recommended , Jamall was amazing to work with and made all process easy and fast

Read at DealerRater

Service is great but was promised a loaner when booked service. Had to beg to get a loaner

I am writing to express my disappointment with my Lexus ownership experience Before this vehicle, I had always owned German cars, primarily Audi. I decided to switch to Lexus because I believed it would be a reliable vehicle that would last a long time and cost less to maintain. Unfortunately, my experience has been the opposite. In February of last year, rats chewed through a harness in my vehicle, causing significant damage. The repair ended up costing me approximately $2,700. What concerns me even more is the way the estimate changed during the process. Initially, the dealership estimated the repair for ... Read More

Full review text opened.

Google - Mar 4, 2026

I am writing to express my disappointment with my Lexus ownership experience Before this vehicle, I had always owned German cars, primarily Audi. I decided to switch to Lexus because I believed it would be a reliable vehicle that would last a long time and cost less to maintain. Unfortunately, my experience has been the opposite. In February of last year, rats chewed through a harness in my vehicle, causing significant damage. The repair ended up costing me approximately $2,700. What concerns me even more is the way the estimate changed during the process. Initially, the dealership estimated the repair for a lower amount. However, once they realized my insurance might cover the damage after inspection, the estimate suddenly increased by about $600, which they attributed to an additional three hours of labor. I still do not understand the reason for this increase. When I spoke with the Lexus dealership in Brooklyn about the issue, I was told that the situation was “not that bad” because they often repair rodent damage that can cost $6,000–$10,000. Hearing that this is a common problem with Lexus vehicles was extremely concerning. Even more frustrating is the fact that nothing was done to prevent this issue from happening again. The dealership staff even mentioned that they regularly see customers returning every six months with the same rodent-related damage. For a luxury brand like Lexus, this should not be considered normal. My lease ends in May, and honestly, I cannot wait to return this vehicle. Throughout this winter I constantly worry whether my car will start after work, or if it will even be safe to drive if rodents have damaged the wiring again. Considering the price I pay for this vehicle, I should not have to deal with these kinds of concerns. Instead, I find myself buying rodent sprays, spraying underneath the car, and hanging peppermint pouches throughout the engine bay just to try to protect the wiring. From what I understand, some of the wiring insulation is coated with soy-based materials that may attract rodents. While the car itself is comfortable, runs well, and the hybrid system is excellent on gas, the rodent wiring issue completely overshadows those positives. For anyone living in New York, where the rat problem is widely known, this is a serious concern. Based on my experience, I would unfortunately not recommend Lexus vehicles in areas with heavy rodent activity. I expected reliability and peace of mind when choosing Lexus, but instead this experience has been a costly and frustrating headache.

This dealership sold me a vehicle with excessive noise and looseness in the steering and suspension systems.. Then when I took it back for them to repair, at 99 miles by the way, they kept it for 10 days, admitted hearing abnormal noise, called in engineers from lexus to check it out, and then told me everything is normal and are refusing to make any repairs. If everything is normal, what the hell are u doing with my vehicle for 10 days? They would have driven around the block and sent me on my way. Oh, they also crashed into it, and had ... Read More

Full review text opened.

Google - Mar 1, 2026

This dealership sold me a vehicle with excessive noise and looseness in the steering and suspension systems.. Then when I took it back for them to repair, at 99 miles by the way, they kept it for 10 days, admitted hearing abnormal noise, called in engineers from lexus to check it out, and then told me everything is normal and are refusing to make any repairs. If everything is normal, what the hell are u doing with my vehicle for 10 days? They would have driven around the block and sent me on my way. Oh, they also crashed into it, and had to replace parts before returning the vehicle to me. This vehicle is still making excessive noise and I am disappointed every time I use it.. I just wish they would help me and repair this vehicle. They get a 1 star rating ONLY because zero is not an option. I recommend to stay as far away as possible from New Country Lexus of Great Neck

Made an appointment to get oil change service on my lease Lexus Nx, and made some complaints about some issues with the veichle. My appointment was at 11am and the wait was very long. Minutes after 2pm I asked why was it taking so long and I was told he would check. About 15min later that the noise I was hearing was something to do with front end parts and that is would take about 2 hours to fix and being that I have been there so long I would wait the 2 more hours. It was minutes to 5pm and I ... Read More

Full review text opened.

Google - Feb 28, 2026

Made an appointment to get oil change service on my lease Lexus Nx, and made some complaints about some issues with the veichle. My appointment was at 11am and the wait was very long. Minutes after 2pm I asked why was it taking so long and I was told he would check. About 15min later that the noise I was hearing was something to do with front end parts and that is would take about 2 hours to fix and being that I have been there so long I would wait the 2 more hours. It was minutes to 5pm and I was still waiting. I went to the associate again and he checked and told me only one issue was completed. I was hungry and exahusted with all the waiting and I expressed that to him. About 10 mins later he had offer me a loaner which I excepted. The associate was very polite thats why I even gave 2 stars, but I felt after waiting six hours for my veichle and still was not ready was very fruastrating and upsetting. Just to leave and come back the next day for my car paying toll gas. After recieving a text saying my car was ready I given a small discount for the service maintance, which really was not a discount because I had to spend it on gas and toll. They have to do better with appointment times when it come to veichle repairs.

Great Salesman, but Shady and Deceptive Finance Dept (Beware of Dayshon Wade & Michael Abramov) ​I want to start by saying my salesman was professional and helpful. However, the Finance Department at New Country Lexus of Great Neck is absolutely deceptive. ​This is my second lease here, and history repeated itself. During my previous lease, the finance manager, Michael Abramov, forced me to pay an extra $1,000 for added options and made me wait for 3 hours. I was extremely upset then, but I decided to let it go and not leave a bad review ONLY because my salesman was good. ​I ... Read More

Full review text opened.

DealerRater - Feb 28, 2026

Great Salesman, but Shady and Deceptive Finance Dept (Beware of Dayshon Wade & Michael Abramov) ​I want to start by saying my salesman was professional and helpful. However, the Finance Department at New Country Lexus of Great Neck is absolutely deceptive. ​This is my second lease here, and history repeated itself. During my previous lease, the finance manager, Michael Abramov, forced me to pay an extra $1,000 for added options and made me wait for 3 hours. I was extremely upset then, but I decided to let it go and not leave a bad review ONLY because my salesman was good. ​I thought this time would be different, but I was wrong. The current Finance Manager, Dayshon Wade, tried the same manipulative tactics. My salesman clearly stated $4,200 including taxes and the first month’s payment. Yet, Dayshon initially quoted $4,300. When I called him out, he "discounted" the $100 as if doing me a favor. He then pressured me to pay the first month's payment again via credit card, even though it was already included in the $4,200. I eventually had to get a refund from the salesman after the contract was signed. ​This is a clear attempt at double-charging and fraudulent financial practices. I tried to be a loyal and patient customer, but this dealership continues to trick its clients. I am seriously considering filing a formal complaint with Lexus Corporate regarding these recurring deceptive practices. If you buy a car here, double-check every penny and STAY AWAY from Dayshon Wade and Michael Abramov. ​P.S. The GM clearly cherry-picks positive reviews to reply to and ignores real issues. They boast about being a top-rated Lexus dealer, but they must be talking about being the best at being the worst.

Read at DealerRater