I had a great experience from start to finish. The team got me into the exact car I wanted and met the fair MSRP I was looking for without any games or pressure. A big thank you to my salesperson, Jason Lee, who was knowledgeable, professional, and made the entire buying process easy. I also want to recognize Michael, the Finance Manager, for making the financing process smooth and straightforward. Everything was explained clearly, there were no hidden fees or surprise costs, and the numbers were completely transparent. It’s refreshing to work with a dealership that’s honest, upfront, ... Read More

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Google - Jun 30, 2026

I had a great experience from start to finish. The team got me into the exact car I wanted and met the fair MSRP I was looking for without any games or pressure. A big thank you to my salesperson, Jason Lee, who was knowledgeable, professional, and made the entire buying process easy. I also want to recognize Michael, the Finance Manager, for making the financing process smooth and straightforward. Everything was explained clearly, there were no hidden fees or surprise costs, and the numbers were completely transparent. It’s refreshing to work with a dealership that’s honest, upfront, and truly focused on customer satisfaction. I highly recommend them to anyone looking for a hassle-free car buying experience!

My experience at new Lexus of great neck was a great experience. Matthew Ramgolam Was very on point and detailed with what was being done to my SUV. Thanks a lot Lexus of great neck and Matthew. Really appreciate you guys

Second car from this dealership. Eric, my salesman, was friendly and helpful. Everything went smoothly and for my next car I will be back to see them again.

I had an excellent experience working with this dealer from start to finish. They were knowledgeable, patient, and never made me feel pressured. They took the time to answer all of my questions, made the entire process smooth and stress-free, and genuinely cared about helping me find the right vehicle. Their honesty, professionalism, and outstanding customer service exceeded my expectations. I highly recommend them to anyone looking for a trustworthy and reliable dealer. Thank you for making this such a great experience! ⭐⭐⭐⭐⭐

This dealership has some of the best customer service I have ever seen and the facilities are so well kept. The techs were amazing. 10/10 experience from start to finish.

The people working here are very pleasant and highly skilled. The service is top-notch. Thank you very much.

This place is amazing

I worked with Gabby at Lexus of Great Neck and she was an absolute pleasure to deal with. She was very friendly, no pressure and kept in contact with me throughout the entire process. Pre-owned process were very reasonable and transparent. I would definitely come back in the future and recommend my friends and family.

James at New Country Lexus provided outstanding customer service from start to finish. He was friendly, attentive, and made the entire service visit easy and hassle-free. It’s clear that he values his customers and takes pride in providing a great experience. I highly recommend working with James for your Lexus service needs.

Great service, especially from Matt. He's great.

My service agent James,was very cordial and efficient. Service was done on time and promptly. Waiting area is comfortable. No complaints.

Went in to buy 2026 nx hybrid the salesman JOHN BEKIARIS was very hospitable and knowledgeable about vehicle the whole process went well with very little stress and fair pricing

This dealership does not have True Lexus customer service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and foot. Based on the pattern of pain and numbness, this appears to be seat-related nerve compression rather than general seat comfort preference. I came from a 2018 RX and since then Lexus has redesigned the seat with a shorter seat . Less seat padding and harder bolsters. The symptoms occurred while driving. I came back from a trip from Canada and I was in excruciating pain and had ... Read More

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DealerRater - Jun 27, 2026

This dealership does not have True Lexus customer service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and foot. Based on the pattern of pain and numbness, this appears to be seat-related nerve compression rather than general seat comfort preference. I came from a 2018 RX and since then Lexus has redesigned the seat with a shorter seat . Less seat padding and harder bolsters. The symptoms occurred while driving. I came back from a trip from Canada and I was in excruciating pain and had treatment with a orthopedic dr and had a month of PT. I did not drive the RX for 4 months after that because I was away and I progressively felt better till I had no pain. May 4th I brought the RX in for its 5,000 mi check and to further my complaint about the seat. I was told that there was no “defect” in the seat and they would send my complaint to another department. The pain was back with driving the RX. On June 8th after not hearing a thing from New Country Lexus I made an appointment with Rally Lexus Glen Cove where I had bought my previous 4 Lexus( I went to New Country Lexus because it was a new dealership closer to my home.). By the end of the day Anthony Piccirillo encouraged me to drive other models, had a trade in worked out and an upgrade to a different RX model with a different seat. So far so good and no pain! I have no kind words for New Country Lexus. This relationship was bad from the day I took possession of the RX and went forward from there! There has been a total lack of customer service. And communication. The above is the cherry on the cake.

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Mr. Moon was my service adviser and he was excellent in all his services and he was very responsible and very friendly. He took care of me all the way six weeks of time fixing my car.

Jay was a great salesman. I love my car & would go back to him again!

I just purchased my second pre-owned Lexus RX350, this time at this outstanding Lexus dealership! Thank you Eric for making my purchase experience so easy and hassle-free. From beginning to end, everyone was professional, welcoming, and genuinely focused on providing exceptional service, and I truly appreciate that!

Just 2hrs on the dealership it’s quick processing kudos to Ken and shanw

James was extremely pleasant and helpful.

Seamless, courteous, professional experience

Nice service, good communication!

Excellent service; friendly and helpful staff and advisor.

I got my RX 350 from Lexus of Great Neck. The sales Calvin is really helpful and professional.

Nick was outstanding. He provided excellent customer service. He turned around a bad experience.

I have confidence in the service department so that I don’t have to be concerned with the safety of my vehicle. They are courteous and professional. It is a comfortable and pleasant experience

We had the pleasure of working with Jamall for the purchase of our son’s first car. Jamall was very knowledgeable, friendly and just a down to earth guy. He made this whole experience stress free! They even took the time to help our son connect his phone and explain some features. The car was beautifully prepped with a giant red bow and our son was beaming. You don’t get many smiles out of a teenager nowadays but Jamall managed to get our son to smile today. I would highly recommend Jamall to anyone coming in for a wonderful ... Read More

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Google - Jun 23, 2026

We had the pleasure of working with Jamall for the purchase of our son’s first car. Jamall was very knowledgeable, friendly and just a down to earth guy. He made this whole experience stress free! They even took the time to help our son connect his phone and explain some features. The car was beautifully prepped with a giant red bow and our son was beaming. You don’t get many smiles out of a teenager nowadays but Jamall managed to get our son to smile today. I would highly recommend Jamall to anyone coming in for a wonderful car experience. Thank you so much!!!!

(Translated by Google) The staff were very enthusiastic, hardworking, and responsible. (Original) 工作人员很热情，工作认真，负责。

great service

Bought a used tradin Acura RDX. Decent deal. Beyond that, the heart just wasn’t there for the accuracy of expectations when you buy a used vehicle from a seemingly reputable dealership that presents professionally initially. But the car delivered after a delay because a broken side view mirror was broken and I wanted it fixed. ( they were trying to sell as is. So then I get it 5 days later and drive 50 miles. Two calipers seized 50 miles away from their location. They took the car back the next morning and I believe corrected the issues at no charge and gave ... Read More

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Google - Jun 22, 2026

Bought a used tradin Acura RDX. Decent deal. Beyond that, the heart just wasn’t there for the accuracy of expectations when you buy a used vehicle from a seemingly reputable dealership that presents professionally initially. But the car delivered after a delay because a broken side view mirror was broken and I wanted it fixed. ( they were trying to sell as is. So then I get it 5 days later and drive 50 miles. Two calipers seized 50 miles away from their location. They took the car back the next morning and I believe corrected the issues at no charge and gave me a new Lexus 360 as a loaner which I appreciated and most definitely will now buy a Lexus someday . Just not from North Country.

The service was wonderful and the staff was extremely helpful.

Great service!!!

"Outstanding service, honest dealer, Jamall Thompson, he ensured I had a smooth process, and exceptional customer care. What impressed me most was the transparency and honesty throughout the process. Every detail was clearly explained, and Jamall worked diligently to ensure I received the best possible deal. The technician sat with me to go over ever part of the car. Jamall even came in on his day off to be with me since he knew this was my first car purchase. The level of customer care did not end when I drove off the lot. Jamall followed up to make ... Read More

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DealerRater - Jun 20, 2026

"Outstanding service, honest dealer, Jamall Thompson, he ensured I had a smooth process, and exceptional customer care. What impressed me most was the transparency and honesty throughout the process. Every detail was clearly explained, and Jamall worked diligently to ensure I received the best possible deal. The technician sat with me to go over ever part of the car. Jamall even came in on his day off to be with me since he knew this was my first car purchase. The level of customer care did not end when I drove off the lot. Jamall followed up to make sure I was completely satisfied with my purchase and to answer any additional questions I had. I highly recommend this dealership and if possible ask for Jamall Thompson. Thank you Jamall.

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Mohammad Barkat and the team at New Country Lexus exceeded every expectation I had when I purchased my car. I felt well cared for during the entire process. I highly recommend a Lexus vehicle and the New Country Lexus of Great Neck team!

Great experience. I was referred to New Country Lexus of Great Neck by a relative. The dealer I met was very kind and supportive. He took his time to ensure I got the car I wanted. Although, it took several months we stayed in touch until the right car for me came in. Because this was my first car, he came in on his day off to ensure everything was taken care of. So let me give a big shout out Jamall Thompson!!!! Thank-you for being an exceptional person not just a car dealer. If you are looking for a ... Read More

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Google - Jun 19, 2026

Great experience. I was referred to New Country Lexus of Great Neck by a relative. The dealer I met was very kind and supportive. He took his time to ensure I got the car I wanted. Although, it took several months we stayed in touch until the right car for me came in. Because this was my first car, he came in on his day off to ensure everything was taken care of. So let me give a big shout out Jamall Thompson!!!! Thank-you for being an exceptional person not just a car dealer. If you are looking for a car ask for Jamall. Apparently others feel the same because his name appears on several 5 star reviews.

Excellent customer service 👍

Great service

Took my 2025NX350h for service and state inspection. The wait wasIapproximately two hours. While waiting I was able to have a cup of Coffee and a protein bar at their fairly comfortable reception area. Overall, it was a pleasamt experience. I was advised of the progress with the service and notified upon service complexión by my assigned technician.

We are very satisfied with the excellent service New Country Lexus of Great Neck’s service staff Mr. moon provided us. He understood and showed great care about our concerns. He was easy to access and helped to make us feel at ease by always informing us the updates and resolving our issues in a timely manner. We greatly appreciate his help.

Great experience. Cidalia walked us through the process and kept in touch with us every step of the way while we waited for the car to come in. Happy to be heading home in our new car!

Great shopping experience for our Lexus NX, no sales pressure and friendly environment, I would not hesitate to go back to New Country Lexus for our next car!

I was very impressed how the service delivered to my expectations. I had clicking sound on my car and Mr. Devindra James, service advisor, and the technician took care of my car smoothly and promptly. James was very friendly, professional and handled properly. Communication and promptly response excellent. First time at dealer, best experience during the visit. I will give 10 stars if I have to. I will highly recommend New Country Lexus for service.

Had a great experience at New Country Lexus. The purchase was swift and most of the time was spend providing a tutorial on the cars tech. Happy to recommend!

Good experience

Great place to go and get your services

Very good service!

Good service,appreciate

Great place and people. I do not have appointment but they still accommodate my car service request

Neil is the best

Excellent service. Very much appreciate the video of my car diagnosing the problem. My 20 year old car is running well. Hope to keep it another 20 - with the help of Lexus service!

Good service

Nick was great in handling my appointment. He gave me a pretty accurate time as to when I will get my car back from service. He was able to assisted/answered in questions that I’ve asked. I was literally in and out in a matter of 2.5 hours having to do the 20,000 miles service which included oil change and tires rotation.

Good place to purchase a Lexus and service a Lexus . Nick and Gabby thank you for finding us a beautiful green NX ；Mr. James, we shall visit you at 5k service… We truly appreciate you all 👍！

All the staff our very nice and helpful.

First time for me here,it was fantastic service from (Matthew) at service center , He got everything taken care in few hours,excellent customer service, I’ll keep coming back here!!

good service

Service appointment was easy to get, courteous & informative about vehicle!

My first service appointment here far exceeded my expectations! Service advisor Nicolas was very kind, professional, and patient with me. He gave me a fair warning about the estimated service completion time and answered all my questions kindly and quickly. The tech who serviced my car, Jonathan, was kind, professional, timely, and thorough with his work. I received a short but complete video from him about the state of my car from the inspection he performed, showing all around my car with great clarity in the video as well. Waiting area was comfortable, I was able to work from there ... Read More

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Google - Jun 4, 2026

My first service appointment here far exceeded my expectations! Service advisor Nicolas was very kind, professional, and patient with me. He gave me a fair warning about the estimated service completion time and answered all my questions kindly and quickly. The tech who serviced my car, Jonathan, was kind, professional, timely, and thorough with his work. I received a short but complete video from him about the state of my car from the inspection he performed, showing all around my car with great clarity in the video as well. Waiting area was comfortable, I was able to work from there for a couple hours while I waited without issue. No complaints, all around exceeded my expectations!

Its excellent service. Thank you guys!!!

Amazing staff ,extremely professional and very easy to work with !!

A friendly dealership is very helpful!

Sales manager Mike was able to find the exact vehicle we were looking for. Jay was assigned as our salesperson and he was fantastic. He answered all our questions, made sure documents and prep were handled prior to our arrival and had us out of there within an hour. Fastest, painless experience we've ever had purchasing a vehicle. We also had a small demo of the car's features and had a great experience with the finance manager as well. Highly recommend this dealership!

I was very satisfied with my first car service. I waited about an hour in the waiting area when I was called that my car was ready to pick up. They sent me a video of my car with the condition of how my car arrived and the work done of all the areas that they worked on. Excellent service to my car and excellent customer service from the start to the end. I purchased my car there too and Mohammed exceptional seller as well the finances guy. I got a good rate. Thanks again. I’m a legit satisfied ... Read More

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Google - Jun 1, 2026

I was very satisfied with my first car service. I waited about an hour in the waiting area when I was called that my car was ready to pick up. They sent me a video of my car with the condition of how my car arrived and the work done of all the areas that they worked on. Excellent service to my car and excellent customer service from the start to the end. I purchased my car there too and Mohammed exceptional seller as well the finances guy. I got a good rate. Thanks again. I’m a legit satisfied customer all the way!!

From the moment I stepped in to the dealer, I knew it was going to be a great experience. My salesman, John, was fantastic right from the start. Everything went smoothly and the car pickup was perfect. Great service all around and I won't hesitate to recommend to anyone looking for a car.

Following my previous experience with Rally Lexus in Glen Cove, New York, I decided to explore other dealerships. I was pleasantly surprised when I discovered a Great Neck location that offered same-day service without appointments. James Devindra, the service advisor/representative, provided me with a warm and welcoming experience. He promptly took my vehicle in for service, which was overdue. The service was efficient and thorough. Jc M